1. Warranty Coverage: 

Future Fence Pty Ltd ("the Seller") warrants that its aluminium fencing products are free from manufacturing defects for a period of 10 years commencing from the date of purchase.   If, within this period, a manufacturing defect becomes apparent and is reported to the Seller, then the Seller may (as its sole discretion), elect to repair, replace or refund the purchase price of the defective product prorated over the remaining life of its limited warranty.  

2. Warranty claims process:

Customers must submit clear photographs and/or video evidence of the defective product together with a description of the issue and send this via email to info@futurefence.com.au. The Seller will then review and respond to the warranty claim within a timely manner.  The Seller reserves the right to request further information, inspect the goods and may request an on-site inspection in certain cases.

3. Conditions

This warranty is valid only for the original purchaser of the product and is not transferable. It does not cover clearance or discontinued items.  For hardware products, the warranty shall be the current warranty provided by the manufacturer of that hardware.   Where the manufacturer does not have a warranty, Future Fence will provide a limited 3-year warranty under the terms outlined herein. 

The Seller's liability under the warranty is exclusive and does not cover freight, labor costs associated with the removal or repair of the defective item(s), installation of a replacement item, personal injury, loss of income, or any other indirect or consequential loss arising or caused in any way by the defective product. 

4. Exclusions 

The warranty does not cover any defect or damage which may be caused or partly caused by: 

1. Failure of the buyer to properly maintain the product; or 
2. Fair wear and tear
3. Any accident or act of God; or
4. Scratching, abrasion, chipping or any other damage caused by impact, accident or misuse; or 
5. Damage by a foreign matter such as chemical agents, salt, animal excrement; or 
6. Normal weathering including loss of colour of powder coated surfaces (within industry-accepted standards); or
7. Improper installation or alterations of the product.

5. Manufacturer's Tolerance:

All products have an acceptable manufacturer's tolerance of +/-3mm.

By purchasing products from Future Fence Pty Ltd, customers acknowledge and agree to the terms and conditions outlined in this warranty policy. For any inquiries or to initiate a warranty claim, please email info@futurefence.com.au